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  1. ChrisCheops

    In the list of ipocc agents visible in the wallboard, an new agent does not appear

    Hi, As I say in the title of this post, in IPOCC I created a new agent, identical to other agents, but unfortunately in the wallboard, in the list of agents it does not appear while all the others are visible...Do you have any idea what I could do to make it appear? Thank you in advance for...
  2. ChrisCheops

    DECT R4 Handset lost signal-> have to re subscribe...

    Hi ! I have a customer who has a dozen of 3730s, and as soon as a user loses the signal is unsubscribed... is there any way that his subscription can be automatic? Ip office (11.0.4) IPBS2[10.2.9], Bootcode[10.2.9], Hardware[IPBS2-C3A/1A] 3730 SW 2.1.4 Thanks.
  3. ChrisCheops

    the accents of the names of the contacts retrieved from the ldap directory are misinterpreted...

    Hi intriguant ! Thank you already for your answer, so answer 1: The IP OFFIce is on release 11.0.0.1 and the 9611 have the version 6.6604 of firmware H323. answer 2 : Yes used Monitor to see if the retrieval was going well, and in what I see the accents are well interpreted... The version...
  4. ChrisCheops

    the accents of the names of the contacts retrieved from the ldap directory are misinterpreted...

    Hello, I set up my IP Office to retrieve contacts with phone numbers from the LDAP directory, it works perfectly well. However, the problem i have is that among this list of imported contacts, some first names have accents, and so we have a strange symbol instead when we consult this directory...
  5. ChrisCheops

    Callback calls and real time information service level & TSF

    yes i can prove it... Ok, thanks Janni ! I'l raise a new ticket !
  6. ChrisCheops

    Callback calls and real time information service level & TSF

    Yes, the call remains in the queue even though the call is hung up by the system. However, these calls are not counted as answered calls... and as a result the TSF or service level is negatively impacted...
  7. ChrisCheops

    Callback calls and real time information service level & TSF

    Hi, I set up several taskflows, including one with a svi redistributing to the other topics. For a call to be considered positive in the statistics (real time or historical), it must be answered within 2 hours. In my taskflows, I suggest that the caller be called back. Normally, from what I...
  8. ChrisCheops

    WebUI & supervisor message....

    Ok, thanks janni ! i hope it will possible in the future release...
  9. ChrisCheops

    WebUI & supervisor message....

    Hello ! In my IPOCC configuration, I have several topics, each one has a supervisor and a group of agents. I am looking to be able to display the supervisor message only for agents in the group corresponding to the topic. At the moment, the supervisor message is global, so I created a...
  10. ChrisCheops

    broken configuration with r11

    For me, this tips resolve the pb https://support.avaya.com/ext/index?page=content&id=SOLN328093&group=UG_ENTITLED_CUSTOMER

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