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Hi, I am trying to see if I can turn off the call toast that is presented on an incoming call to a specific Cisco 8841 phone running sip88xx.12-0-1SR1-1 firmware. Currently if an incoming call is presented to the phone the call toast comes up for 5 seconds but the user cannot do anything until...

I have a new Cisco 7942 type phone that has registered correctly to the CME. The site uses extension mobility so the users needs to press the services button to login to get their profile populated. When attempting to press the services button nothing happens. All of the existing working phones...

I have a hunt group that has a group mailbox that includes 4 seperate extensions as members. When a message is left on the hunt group the lights on all extensions light which is fine. The issue is that all four extensions all have their own individual mailbox and they alos have a message left on...

Can someone tell me where the CS1000E PABX is configured to provide an IP phone with it's tones? I have an issue with the IP phones giving a different ring back tone to the TDM type phones?

Can someone confirm the process of replacing the CPPM card that resides in a CS1000E PABX that supports the Signalling Server. I only want to change out the CPPM card and therefore will be swapping across the exisiting hard drive. Do I need to change the MAC address in Element Manager? if so is...

I am wondering if there is a maximum setting configured in the Nortel PABX to nominate how many SPN entries can be configured? Is it configurable or is there a maximum limit set by Nortel?

I have a ACD Q configured to give a night message (NRT) from a Miran card if all agents in the ACD Q are logged out. The message is successfully given but when the messaage ends the call appears to be still held up and gives a long busy tone. Is this normal or is there a prompt that will...

BCM400 R4.0 has indial number that forwards to vociemail but does not have a mailbox. This mailbox goes to a specific mailbox by default and I am wondering how it determines the default mailbox? This also happens on an un-intialised mailbox. It does not go to the General Mailbox but to a normal...

I need to install a new DSM32+ into a working BCM400 R4.0 system. The DSM32+ will be installed into the expansion chassis/gateway. Do I need to power off the BCM and/or expansion chassis/gateway or can I simply set the switch settings and plug in without affecting other working modules? Is there...

I am wondering if there is a CLI table reference for the M2250 console? I can see and change the CLI table entry per extension basis but it appears that the M2250 console takes the CLI table 0 entry as default? If it can be changed it may save me a lot of work.

BCM450 R1.0 with the latest software patches is experiencing intermintent problem when a 3rd party is added to a conference call and is very distorted. The initial 2 parties can hear each other still clearly but neither can hear the 3rd added party. The site uses this feature quite often 15+...

Can someone assist with explaining the options available for being able to create reports on skillsets and agents. BCM450 R5.0 currently has ICC configured but I would like some reporting ability. Do I need RCC which I understand is installed on a seperate server? Is this my only option?

I have a question to see whether if a incoming call to a M3900 type phone can be sent through to voicemail by pressing a key. Rather than having to let it ring till it forwards on "no answer"? I want to basically be able to screen my calls. The user guide does not appear to suggest that this can...

ISDN is the outgoing line. I was under the impression that the F819 feture was a feature to block on single call basis not on a permanent basis?

I am wondering if there a way of blocking the CLI on one extension from being sent out on a BCM400 Release 4.0? Can this be easily done? Currently if I remove the OLI details it still defaults to the main number being sent rather than nothing?

I have a scenario on a BCM450 R1 where I have a 3rd party group with their own dedicated PSTN lines that they can only use. The other group also have their own existing PSTN lines. Apart from using a different access code to access each groups dedicated PSTN lines are there alternate methods. I...

Thanks yyrkroon for this information. This was exactly the fix I was looking for. Fixed my issue - you get a star!

I have an issue on CallPilot Release 5 where if I attempt to create a new application via application builder I get the following error message "The application could not be created because the maximum aplication limit has been reached for this server". There are only 9 applications currently...

I am wondering whether someone can tell me the type of hard drive that the CallPilot 201i server uses 3.5 inch type? I would prefer to replace a drive with the same to avoid having to buy a kit that you need for the 2.5 inch drives. The brand and part number would be handy.

Has a PRI for incoming lines.