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The FIM card is strictly being used for connecting to the other bays. The PRI is in the same cabinet as the MCC, so it is not connected over fiber.

connection to the control cabinet is fiber.

Hey @jpruder, the card is in cabinet 2 in slot 5.

PRI card replaced but still not working. Again, this music on hold issue only happens on calls out or into the building. The music on hold is coming from a universal card with a MOH module.

I am curious what replacing the PRI would have to do with the music on hold not working on calls when service is working fine making and receiving them. Can you give an explanation why it could be the PRI card?? Also, we do not use any analog trunks at this location. The tenanting is set correctly.

PRI which hits an auto attendant off of a Express Messanger VM when the main # is called. I have this same setup at other locations and they do work, just not at this one location.

Good Afternoon!! I am trying to figure out a problem i have been dealing with for some time now and can't seem to get an answer anywhere as to what could be causing this. I have a Mitel SX200 LW 19 PBX that has MoH over a universal card on a MoH module. The MOH was working fine at one time but...