Search results for query: *

Various documents state that field 16 is the Hold Time, however we are not receiving this on the SMDR output from the IPO. The key to the issue is the Hold Time that is not reported. It it was we could present the information to the customer to include Hold (Queue) time and call connected time...

@IPOLackey "Flag call as answered" unticked in the Group Announcements. We had thought of this and tried both ticked and unticked IIRC

@HDowns Thanks for your reply. I see the "Hold Time" is field 16 of the csv data. However the Avaya system csv that is received is not including this Hold Time data from the system.

IP500 v9.1.1200.212. 3 site SCN. Centralised Voicemail Pro. Module on VM pro routes calls to incoming announcement then transfer to Main incoming Hunt Group which has call queuing and position in queue announcements. All works ok. Third party Call Management software now installed (TIM Plus)...

It is not a browser problem. It is when the desk top integration app is opened, 'Avaya Call Assistant' when the problem occurs. One-x Portal runs fine in a browser.

IP500 v9.1. Installed Application Server on Linux PC. Clients getting CA Certificate warning on PC’s every time One-X Portal Call Assistant is opened. During Application server install selected generate new certificate and downloaded the certificate ready to import to client browser. On...

I agree that line 1 is probably in a pool by itself. I have trawled through programming and under lines or anywhere else I cannot find the option for line type or line data. Under Lines is only name and restrictions

Done a bit of searching and it looks like lines need to be assigned to a line pool and dialing 9 only grabs line 1. 'Assign the trunk to Public, Private, or a choice of Line Pools' But under lines/show I only see name or restrictions. I can't see where to set line type as it is not under the...

Hi Old Rel3 Compact Plus with 8 analogue lines. Works fine on extensions with 8 line keys. But on basic extensions or in fact any extension that dials 9 for an outside line, it only picks up line 1. If line 1 is busy then 'No lines available' is displayed. It does not step over to a free line...

The provider is not Gamma. It is BT Wholesale / Hicom on Broadsoft Platform just using username/password authentication

We have a system with 3 SIP trunks. Recently added the third trunk for a separate company working on the same system. Two of them are from the same provider. Only one of the trunks will work from the same provider. Each trunk works ok individually if we delete the other. (the third trunk from...

Thanks for your help.

Is an in line PSU required to power the EU24 when connected to a 5420 DS on IP500 v4.2. If so is it a normal POE in line PSU? Also is a specific/special cable required to connect the EU24 to the 5420? Thanks in advance

* doesn't work .... tried it

Thanks guys ... test DDI number entered and it works! They want 3 CLI numbers steering and there are 20+ DDI's = lots of entries!! Cheers

Westi Thanks for your reply. On the IP Office we entered a star in the incoming number field that caught all calls but maybe this do not work on the Argent Office. We will try one of the DDI's as you suggest.

IPGuru Thanks for your reply. 100% sure that the CLI field is correct, tried a mobile number and also a land-line number of head office. The incoming CLI is shown and confirmed on the incoming call in the monitor trace although should it show as matching something in the monitor trace? What...

We require to route a specific incoming caller to a specific destination. We have done this easily on an IP Office but now require to do the same on an 'Argent Office' 2.6(65) The programming looks the same as the IP Office but simply does not work?? Incoming call from the programmed CLI still...

Norstar Compact Plus connected to 4 analogue Lines. Recently changed the system due to water damage. Rel 2.0 Previous system was okay. Lines 3 & 4 (on different numbers are ok) Lines 1 & 2 (auxiliary working) when you press the line key and quickly hit a digit dial tone stays there. You can...