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Our telephony environment consist of a number of regional offices all using Avaya phones and a head office which has a split Avaya and Legacy Nortel equipment platform. The PSTN facing trunks in the head office are on the Nortel platform. The Avaya-Nortel platforms are interconnected via a SIP...

A regional offices has IP Office with embedded voicemail, a relatively new system to us. One of our employees left and we simply assigned that employees former extension to the replacement. We use IP Office Manager and reconfigured the name and reconfigured the voicemail passcode for the new...

I have had a complaint from one of our regional offices using an IP Office 500. We have a number of customer services representatives in the office but also a visitor office with a telephone. The office is reporting the following: We are having a problem with messages being redirected to the...

It was the sdnb feature and with subsequent testing it was apparent that the lhk setting was not an issue. I now have key 00: incalls acd 6000 0 1000 key 01: extension #1 key 02: extension #2 lhk 2 hunt 7000 [voicemail] fdn 7000 I changed the SDNB setting to NO in acd queue 6000 and it...

We have a call centre using Symposium [AACC] and a Computer Telephony Integration application [it provides data screens to the agent]. My question is around call routing/hunting on these kinds of sets. I have never come across good documentation on what affect a set being acquired by Symposium...

A contractor installed an IP Office 500 for us at one of our remote sites. We only recently have deployed IP Office Manager such that we can see the configuration. The contractor configured each set with two call appearances and a line appearance for every Telco line dropping into this office...

I have a CS1000E that was upgraded from an Option 11. I have two universal cards, with both having free ports. I wanted to free up a card slot in the chassis. One of the universal card has only the music on hold port active on port three. ES TN 000 0 08 02 VIRTUAL TYPE MUS CUST 0 XTRK...

We are extending out or Nortel CS1000 by adding Avaya Aura Equipment. We have build a SIP trunk on our CS1000. As an initial phase only 10 SIP access ports have been purchased but I suspect that we will have to jump that shortly or risk blockage. I am looking for some information that I am...

I have a BCM 450. It's power LED is solid yellow. Its status LED is green. This is an unusual combination; it isn't listed in any documentation as a recognizable combination. The system seems to be working fine, if you look at the rear of the unit the light on the power supply units are a...

I was upgrading the firmware on a 3905 set and although told not to do so the agent put the set in make busy while it was downloading firmware. The phone indicates that it is awaiting download. If you put a new phone on the TN it doesn't fully come up, the DNs and the feature keys don't come...

The T1's are on NT5D11AE cards. The top of the card is labelled "Line Side T1 Interface".

I have two line side trunks facing a periphonics IVR. The IVR lists a number of DNs of type IVR. If you look in the PBX itself you will find that these DNs are associated with a range of TNs that are configured as 500 type analogue set appearances. I have looked at my route data block. I was...

In addition to a major call centre our organization has a sales department. We have a large megalink trunk out to the PSTN. The megalink is organized into a number of service routes. Of concern are a couple of inbound WATS trunks. The call flow is: 1) caller phones the toll free number...

Our call centre uses the AACC server for skillset based call distribution. Our scripts are of the following general design. Master script Contains lists of CDN numbers that push a call to a primary Script The primary script assigns a skillset, perhaps a mailbox number and pushes the...

I have run into a catch 22 situation. Call Park is configured but no one in the company is currently using the feature. That is likely to change shortly so I have been looking at how it is programmed. My load 50 output on the details of the feature is CPTM 60 RECA NO SPDN 5 71 MURT 21 the...

I have my suspicions that these are old queues formally associated with meridian mail. Printing out the DNB there is nothing associated to these ACDs. the thing is I am not seeing anything in Callpilot associated with this 950 DN either. I am wondering in the upgrade from meridian mail to...

Subsequent to the intial posting I was able to determine that the message that plays when this ACD is dialled is the Night Ran on Route 14. Using the suggestion above I was able to determine that the acquiring server is the AACC/[aka Symposium] server. I have gone through all the...

We have a CS1000M - it is an Option 61C with IP signaling servers in place. We use callpilot for voicemail but formally used Meridian Mail We are doing some cleanup in our dial plan. I came across two numbers that are being listed as MCDN - they are ACD entries with MWC set to YES. I have...

Thanks I have a further question on this. I have assumed the offset is an offset from your nightly routine. In our case the nightly routine begins at midnight. I therefore conclude that the offset is 30 minutes after the nightly routine or at 12:30 AM. Is that the reference point for the...

Thanks... I have it now. The problem was with the user ID. Based on your observations above I did a general search on the User ID for virtual office and was pointed to a user Guide for the i2004 phone. That document specifically stated that the user ID is in fact the users DN. So to clarify...