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I have it fixed I do believe. I had my rings set lower than what the AA was set at. Thank for all of the help

The AA picks up on 3 rings. I am going in the office tomorrow as we are closed and i can try different things. I still do not have it back to the it was, but i feel im getting closer.

I change the AA to pickup on 3 rings. But my personal VM picked up. I thought tonight I would be able to use the VPN and make some changes in callpiolt, but its not loading.

The way it was working and the way they want it is the following: All of the phones rings then a recording came on with information, then you could press 0 to leave a VM in the General VM. The AA menu is set at 4 ring. I set up maybe 5 VM and CFNA at 4 rings. Nortel4Ever- you are suggesting I...

The night ring would allow late workers to answer the phones and when no answer, it would go to the general VM. Our operator does F982 then changes Answer lines to Y. When this is set all of the phones will ring. In the callPilot under Auto-Attendent>Line Administration, it is set to pickup...

The phone went to a general VM during night ring. I think I am understanding what you are saying. Right now night ring is 4 rings as well as the CFNA. So it would be random on what phones pick up. I can change the night ring down to 3 rings.

I was asked to setup voicemail for our phones. We have the CallPiolt 100. I got them setup and find out the night ring went to my voicemail, the next night it was a different one. I am lost on what has changed.