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tac84, Could it be that i have a collective group set up instead of sequential? How does that work if you want all the phones to be paged at once?

Westi, I have tried that as well. I tried taking all but one phone out of the group to see if an extension was causing the issue, and no change. This is an odd one.

Did that. I set this up on a demo system I have, and it works. It shouldn't matter if it's 9508's versus 9608's, right?

Hello, I'm having an issue setting up internal paging to a hunt group. I set up a hunt group (775) and tried to create a button using the dial paging option, acion data 775. When the customer presses the button, it just rings the phones instead of paging. Is there some setting that I may be...

Got this fixed. I ended up just deleting the group and re-creating it. Seeing the correct messages now.

I'm working on an IP Office 9.1 with voicemail pro. I have a hunt group set up, with all users of the hunt group set to get messages via visual voicemail. The issue is, when they they press the visual voicemail button, the see 1/2/0 at all times. Once they click on hunt group box, then they...

Customer called and let me know that they are getting a message on their phones of a certificate expiring. The message does not indicate which certificate is expiring, and there is no error in system status about it. I've confirmed all the certificates are up to date, and cannot see one that...

I have a customer that wants to have an option in their auto attendant to forward to a cell phone. The thing is, they want that option to change weekly. Is there a way to set up a schedule within the auto attendant to automatically do this?

I'm working on a system that is connected to a centralized voicemail. VOicemail is up and running and working for 4/5 sites. The fifth site, is down. The odd thing is, if i make a change in manager, the voicemail will come up for about a minute once I send the config, but then goes down again...

It's weird, because it's not even showing an upgrade to 11 is even available.

I downloaded the full version off of the avaya support site

I'm having an issue upgrading a system from 10 to 11. I've installed the new version of manager, but when I got to upgrade, it's not showing the 11.0 option. I have the upgrade license, but all it's showing me is I'm on 10 and don't need to upgrade. Any suggestions?

Thanks guys, really appreciate it

I have probably a pretty basic question, but it's been a long time since I've done hardware work on a BCM. My customer has an expansion module with a 16 station card. I need to replace with a 32 station card. My question is, can I just power down the expansion module to swap the card, or do I...

Customer reached out to me and said their system dial tone code is not working. I tested all FNE codes, and get a fast busy every time I dial in. Any thought as to what can cause these to all of sudden stop working?

Voicemail to email stopped working on IP Office 11.0 w/Embedded vmail. We are using O365. Confirmed that port 587 is open and confirmed that the account is good. Was working fine up until about a week ago. Any suggestions?

Update - I noticed when I enter 1234 as admin password, it says i'm logged in as Administrator for a split second, then it logs me out again

I'm trying to log into the web interface on an Avaya B179 phone, however, the PIN numbers are not working. If I use the 1234 PIN on the phone itself, no problem, but when trying to log in using IE, doesn't work. Any suggestions?

No hunt group 221

The main line to customers office goes straight to an AA. Once there, caller dials 1 for sales. From there, extension 225 rings 3 times, if no answer, calls forward to a sales group that I set up, extension 475. Issue is, when I dial in, press 1, and the call rings, it forwards for 1 ring...