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Hello guys, I've got an issue I can't seem to figure out. I've got a customer who is reporting that callers can't use the options on the auto attendant. They are on IPO 10.1.0.2.0 build 2 with embedded voicemail. I had their carrier come out and test the analog lines and they all passed DTMF...

I've done that using Notepad ++ by exporting the config as a CSV. Thank you sir. Anything That Can Go Wrong, Will Go Wrong-De Morgan

Copy that, thank you. After speaking to a coworker he kind of said the same thing. I just wanted to ask the Avaya Community if there was anything. I also just found something that said it doesn't save commands to the flash memory and will be deleted once you reboot. I'll leave the forum open for...

Hello IP Office Wizards, I've got a quick question. Is there a way to script through the DTE port on the IP Office? I'm an old school Cisco networking programmer (I'm only 21 but all the networking I've done is through CLI) and I was wondering if you could do the same with an IPO? I don't mind...

We did that boss, we should be all good to go. I really appreciate the feedback and I sure hope this helps other Avaya IPO Managers prevent this type of attack (still going to blame the providers because international calling should've been disabled on their end) Anything That Can Go Wrong...

Yes, we did do that with the wildcard blocking. The issue is, they're using spoofed local numbers to call in and attempt to access the voicemail. Anything That Can Go Wrong, Will Go Wrong-De Morgan

I ended up looking at an article the FCC put out about people getting in through voicemail by having an easy or no password set. We have since fixed this issue but the hackers are using spoofed numbers to bombard our customers Voice Mail boxes. The providers are blaming our system for the calls...

Where would I find this DISA option, also? Anything That Can Go Wrong, Will Go Wrong-De Morgan

Thank you Westi, I'll take a look a the DISA option. We did check to see if any users were setup to forward calls, they weren't. Anything That Can Go Wrong, Will Go Wrong-De Morgan

We're looking into if they got in through our Intuity Voicemail but we're pretty sure they're using the old school way of phone hacking using DTMF tones to go through the system. Thoughts? Anything That Can Go Wrong, Will Go Wrong-De Morgan

Guys guys... can't we just be friends? Here's something we should be able to agree on! Cisco Unified Call Manager is an awful system. Anything That Can Go Wrong, Will Go Wrong-De Morgan

(I am also not saying that one is better than the other. I'm just saying I don't know what is better just what I've been told) Anything That Can Go Wrong, Will Go Wrong-De Morgan

I love how forums turn into a "Blue/black is better!" "No you're wrong! black/blue is better!" When in all reality they're the same thing. I'm pretty new to IP office and I've been trained to always use Intuity since I've started Anything That Can Go Wrong, Will Go Wrong-De Morgan

Thank you guys! They were able to forward calls through an Auto Attendant that allowed you to access your voicemail box remotely. The users didn't have passcodes set on their voice mail box and that's how they were able to route those calls out. It wasn't internally or a student doing something...

So I came into the office today with a pressing phone call from one of the high schools that we manage their IPO for. They had gotten hacked and were making international calls to Serbia, thankfully the provider caught this and stopped it before it got too out of hand. (they're also not charging...

Hi Mike, what type of phone do they have? It seems like their phone itself isn't wanting to take that phone call. Something to do with the phone itself? I looked at the .txt file you shared and it seems like everything should work.. I did see something to do with a call wait timer.. could that...

I know that sometimes settings are hidden away to the webserver on the phones or stored in the 46xxsettings.txt file. Like Multicast paging for the phones and other settings of the like. For the "SET AUTH 1" settings, I could not find where you would enable the "Download Settings file using...

Nice! We were also able to set up a few ACO phone's with Multicast Paging in-house. We are going to test it today and see how it goes. Thank you I appreciate it, but you don't have to do test it unless you're own curiosity gets the better of you. I really appreciate the help, gents. Anything...

Correct, that is true on IP Office systems and I believe the legacy hosted system. But for Ring Central Avaya Cloud Office you can't bypass that limit. The button is greyed out and it won't let you add anymore users to the page group. That's the issue I'm running into. Anything That Can Go...

I didn't find an ACO forum to ask my question. I've seen other ACO questions asked on here so I figured it was okay :D 1. You cannot go beyond the 25 limit. The option to add another user is greyed out. I thought about creating extn's and making a call group (up to 10 users per call group) but...