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  1. paperboysgirl2000

    how do i identify what analog lines i can cancel as abandoned?

    I inherited a mess of analog lines that are not identified as what the purpose of them are or if they are still being used. the monthly bill is huge, so i have been tasked with identifying and removing whatever is no longer being used....the only problem is how do i do that? the assorted...
  2. paperboysgirl2000

    Avaya Communicator for Windows ver: 2.1.3.80 working from home cannot make conference calls

    Trying to program my settings to allow for 3 way conference calling and nothing I seem to do will allow for it. I make the first call hit the drop down to dial new participant, see the keypad and dial the second number, hear a ring (screen says merging) then I get a pop up saying "the...
  3. paperboysgirl2000

    Avaya UCID enabled while using Zeacom

    Good afternoon, my new ECAS system (Microcall)wants me to enable UCID in my Avaya CM to provide us with cradle to grave call reporting that one of my customers has requested. The UCID is currently disabled and we believe it was set that way when we moved our Call Centers to Zeacom a few years...

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