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  1. bsmith5401

    Need fax extension to select CO trunk line instead of intercom

    Inbound faxes are working correctly - hunt group with only the one fax extension. However, I cannot get the fax to grab a CO trunk line outbound - it always grabs an intercom line. I have changed the ALS but I get the same result. There are only 3 CO trunk lines and line 3 is dedicated for...
  2. bsmith5401

    Agent status indicator on 9620 telephone

    Is there a way to have a busy indicator light for the status of an agent on a 9620 phone? I would like to have a visible indicator if a specific agent is active.
  3. bsmith5401

    SMDR & Voicemail calls

    I have a customer who has a call accounting application but the SMDR records don't include the information they would like to track. Basically, they want to be able to track incoming calls that route to a hunt group and end up in voicemail. He specifically wants to see how many voicemails a...

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