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You changes the control unit - but did you swap out the trunk card?

It seems like it - but that's a MAJOR flaw. I can't believe they would make it that way. According to the user guides - you're supposed to just be able to start talking and respond to the page. But it's not working that way. Oh boy

Yeah - if you press the "answer" button soft key at the top of the phone. I'm using 1416 phones. But you can't just talk back automatically.

Thanks, but its not a group page - it's just a regular intercom page. If you can't have hfai turned on automatically - this system is lacking a major feature. It's my first time using this system. Seems like a major oversight on Avaya's part

I'm running IPOPE version 8.0(18) - the Hands Free answer on Intercom doesn't work - You can dial * and then the extension - the party you call can hear you but when they answer you can't hear them. Any ideas? Is this a software glitch? Thanks

FYI - Changing it to IP Office mode worked. Thank you. And it didn't even require a reboot. Only problem left now is that the HFAI isn't working. Oh Well, I'm going to post that question in the IP Office Partner forum. Thanks again

Thanks again. So it's just the prompts that are different? Sometimes they use the visual vm to go through the msg's to delete etc. But learning new prompts shouldn't be a prob. But does it require a reboot?

Thanks for the help. So you think the problem has something to do with it being in Intuity mode? Does changing it need a system reboot? I know where to change it to IP Office Mode using the Manager software, but what do you mean about changing the prompts? And if I change it to IP Office...

I'm looking at the saved configuration file I have and at the top it says 8.0(18) So I'm assuming that's it. Do I have to purchase an upgrade to see if that fixes it? Is it downloadable? And it is something wrong? I mean, I'm not crazy? It's not supposed to work like that correct? It...

Sorry - it says R8.0(18)

Hi - thanks again for the help. I belive it's running 8.0. So I guess I can't change it from Intuity? Is this something that can be fixed? I'm a little dissapointed in how the VM prompts work in this system. It took a few tries just to get it to record a greeting. But now the problem is...

Thanks in advance to everyone for their time and for this forum. Great stuff on here. I'm very familiar with the ACS system - but this is my first time using the IP Office. After installing the system, when callers call in to Ex10 and get the VM they hear the recorded greeting and then...