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  1. JoaquinC

    AXP - Avaya Experience Portal

    Anyone out there using Orchestration/Workstream Automation? Wondering if anyone may have examples of a Orchestration Flow with EWT (Expected Wait Time). Ours was setup by Avaya and the EWT when you call into a queue with no one available states the wait time is 16000+ seconds.
  2. JoaquinC

    AXP - ANI Routing

    Is it possible to route a call based on the caller's ANI like you do with a VRT table? Looking forward to any replies. Thank you!

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