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Phoneguy427 - That's exactly what they want, but I've been out of the Norstar game for nearly 10 years (retired AT&T) and barely remember how to log into the phone let alone do what you are suggesting. I have told the owner that he needs to contact a telephone repair company that has Norstar...

To be honest with you, I'm not sure if it is a Startalk or a Startalk Flash. Another twist to all of this is they get their DT through the local cable provider so their incoming lines are voip and when I inspected their last phone bill it showed that they are not only being billed for a cable...

Thanks for the reply. This office is closed for the next 2 weeks but I certainly will check that out when I can get access again. All they want is for unanswered calls to be directed to one general mailbox where they can retrieve messages later. There is no need to direct incoming calls to...

The problem is incoming callers hear the announcement message but then there is an 11 second delay before they hear "One moment please". Then another ringback cycle (4 rings) is heard before you hear the second announcement that says "You have reached the general mailbox. Please leave your...