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Yip I'll try that next week as this customer is 300km away, but any other ideas are welcome Thanks The Kool Guy

Hi Yes I am aware of that but I'm a 4000 Tech not 3000 so there must some settings that I have missed. The BRI works perfectly to the Telco Company via a ISDN NTU but not to the Audiocode. A PRI works perfectly with no tweaking on the 4000, I gather it is a mismatch somewhere in the config of...

Hi All Any ideas will help me to get a Hipath3800 BRI port to work to a Audiocode Mediant800 Gateway. I have tried all the protocols in the 3800 Trunk setup, but on the Audiocode they are getting a D-Channel error. Protocol on both ends is S0 Euro ISDN PP I have attached the KDS file TIA The...

wev'e tried that microphone setting in windows no luck we have asked the IT-Dept to trinstall Windows for us then we will install AcWin/DsWin again Thanks for all the input guys The Kool Guy

Thanks Will try that The Kool Guy

Will give it a try but only next week need to liaise with IT Department not our PC's Will update with findings but thanks for the input so far The Kool Guy

Maybe I didn't mention it above but it is a STMIX and Acwin-SL V3 and it was a working AcWin then the SoftOla error started and I did a reinstall same issue even with another copy of AcWin-SL The Kool Guy

Yes I have logged on as administrator Yes the changes are reflected in AcWin Config The Kool Guy

Yes I did that and it shows in Ac-Win Config that the handset is there but when you restart AcWin again you get the SoftOla error message indicating that the handset is not set in Ac-Win Config The Kool Guy

Compliments of the Season to All AcWinIP-V3 won't connect getting a SoftOla error that the sound settings has not been configured however the following has been done 1. Swopped Handset 2. Moved Handset to another USB port 3. Checked sound settings in Control Panel 4. Reinstalled AcWin...

Thanks Akineo But the customer says they always use SLKNAME and the DSS wasn't there before, that's why I'm asking is this normal that it will always show DSS then NAME or is there a setting somewhere to remove the DSS The Kool Guy

Good Day Is there a way of removing the DSS label from the SLK after adding ZIEL with the param SLKNAME. The name in PERSI is displayed with the DSS in front of the name. "DSS JOHN SMITH" instead of just "JOHN SMITH" ( Openscape V8 R2.22 ) The Kool Guy

Thanks for the Feedback The problem is it's Nurses stations that are barred permantely but on some occasions they need to make a call. Then switchboard does a blind transfer and if the called party does not answer and they return the missed call it goes to the switchboard instead of the nurses...

Thank you for the prompt feedback I had a inkling that there would be no fix to get it to work for ithe customer The Kool Guy

Hi All I have a customer that is quering why when a barred extension dials the switcboard to be connected to a external number, the called party gets the main number as CLI and not the extension number. I have tried various cot parameters on the outbound trunks has anyone had this problem...

Thank you very much Moreindi The Kool Guy

Hi Moriendi Yes please any info you have will do and we have generated a new licence file The Kool Guy

Hi Guys I'm looking for some documentation on how to install Hipath Manager V7 on a Virtual Machine the Cisco-Server has crashed and the customer has provided a VM. The Kool Guy

Hi I found a old document connecting to Datavoice hope the attachment is helpful The Kool Guyhttps://files.engineering.com/getfile.aspx?folder=aa849fa4-38a6-4959-8c79-1e71bd3fde32&file=4006-0013-01_Datavoice_Setup_with_CAP_&_CSTA.doc

Hi The AMO is sdat see example below just follow the prompts for your system and PUBNUM must be configured in LDAT CHANGE-SDAT:6394,DATA1,130,,27474016394,NATIONAL,ISDN,,,,,,,,,,,,,,SECURE,; ADD-LDAT:99,ALL,1,,99,99,1,,1,EMPTY,WCHREG&PUBNUM,99,4,,,,,,,,,,,,; Hope that helps The Kool Guy