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  1. Lccarter

    Cisco CUCM Provisioning and Order Management System

    My organization is in the process of migrating to Cisco CUCM from a Nortel/Avaya platform. Management made purchasing decisions for our provisioning and order management solution without requesting input from those of us who would be using the solutions. Bottom line - the solutions don't fulfill...
  2. Lccarter

    Telemanagement System for Cisco Call Manager

    We are in the process of migrating from Nortel/Avaya to Cisco. We were using Pinnacle to manage our order tracking (project and order numbers we could refer to to know who requested the work, what was done, and by whom) subscribers (who owns the line), locations, billing groups, and recurring...

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