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Sorry thought you were grouping by month. At the bottome of the Reporting Servces Report Builder you have an area for Row Groups. Have you tried this. I use it to segment out the Weeks within a month. It might also work to use a clustered index on the there fields that you are considering...

So to add a little more to my previous post. I have a field with numbers representing the order and specific months of the year. When I query I order by that numberical value but display the field that has the months by name.

Is Avaya actually tracking a number that was previously dialed in its system to know that that number has called back as an inbound call? Sorry I am still very new to some of the available information and want to understand. Thanks!

The easiest solution is what I use for Months of the year. The system will usually alphebtise them. However if I set them up with a numberical value they I can order by that value, Example: 1 = January, 2 = February, etc. When displayed replace the number with the text string.

Also in the preview before publishing you may not be able to copy results, once it is published it can be exported to a CSV file.

How does a Crystal report display more DN Out calls than the actual data from the server shows? I am new to working with the back side of the Avaya Aura data so when I pulled the DNOutCalls for a single day and the number of all by agent was vastly smaller than the Avaya CCMS crystal report I...