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They are indeed IP phones. I'm using the Web Manager, which moves some options around, but in that interface, I assume the setting you refer to map onto the User pane, Extension, and Login Code options. That's what I was trying to login with. When the phone first boots and asks for the...

We're having a strange issue that just cropped up today. A user that's normally always logged in to their phone was logged out today and prompting for the extension and password. When I tried to supply them, it would just say there was an authentication error, and go back to the prompt. I reset...

After a long delay, I'm back! Okay. Using the information on the file format (8kHz, 16bit, mono, 128kbps bitrate), I was able to switch the hold music system-wide to a hold music file that we supplied. The problem: This still did not change the hold music on this conference bridge. It played...

Okay, so we have two units tied together to make one solution. On the primary unit I have: Hold Music System Source: Tone Alternate Sources: 2 - HoldMusic.wav WAV:HoldMusic.wav 3 - HoldMusic2.wav WAV:HoldMusic2.wav 4 - taunt.wav WAV:taunt.wav On the secondary unit I have: Hold Music...

Thanks, Westi. So, the single beep or double beep for leaving and joining is fine. What I'm talking about is if someone calls in and is the first participant. They get the periodic double-beep while they're on hold *until* a second participant shows up. Then the conference begins and the...

Hey, everyone. I've inherited a fully configured Avaya system when I joined my current position. It has a conference bridge set up that users are using, but it doesn't appear under Conferences. (That shows empty.) It seems to be using a commonly found design based on the VM Pro system. It...