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It is the CALL Park feature. 3 call park buttons administered on each phone that is assigned to the group

We also use Xima/Chronicall for our Call center application. We have been having issues with it and I am wondering if some feature in the Chronicall app may be the isse

Have an Avaya IPO V 11.0.4. We are unable to use the call park feature when attempting to park a call when it is picked up by a hunt group member. This is happening when dialing externally and internally. Call Park feature works fine when dialing the extensions directly. What am I missing. Prflash

Hello Everyone, Its been awhile since I have been on. I have a client using Avaya OneX Agent 2.5. CM 5.2. The station registers with no issues but when he tries to login using the agent login it fails. I dont know why but the trace shows that an extra digit is being added to the agent login...

I figured it out. After I set myself up with the application and created my own configuration. You have to remove the plug-in on the agents configuration to get the data to not be seen.

When an agent logs into CCE they have he ability through he CCE application see data as if you were viewing a realtime report in CMS. I haven t done his in years and I forgot which seting to set to false on he agents configuration. The manual really doesnt tell you unless im looking at the wrong...

Manager does not want agents to see what others are doing. This has been in place since 2011 and they just noticed this.

How do I restrict an agent from seeing skill/split data on CCE? The client does not want them to see all the aganet data that is currently being displayed.

I know where it is. Always wondered what that was for but was waay to lazy to look it up Thanks

Avaya CM 6.2. Can Caller ID information be matched to the contact list on the 9611;9630; etc. Clients are expecting that when a caller that is on the contact list call, that their name be displayed as written in the Contact list. Can this be done? prflash

Avaya CM 6.2. Actually the problem is only with 9408 digital phones. I do not understand what SIP would have to do with this. I will mention this. Prior to this happening we did have an issue with the time on all digital phones being off by 1 hour or longer. Our BP saw that we were not running...

I have been getting complaint lately of the Call Log function on our 9611's, 9408's not logging calls. I have read that the call log will only save up to 100 entries. I have seen more than 100 calls being logged without any issues which leads me to believe the log will drop the first call logged...

I had a user who was unable to make any changes to the preference tab when looking up recordings. I checked all the setting and everything was administered correctly. I logged in with her account and I verified she was unable to make changes. I re-administered her NICE credentials and this...

We just had this same issue and you need to add the ip address of the file server that has the 46xx file.

I have local and LD trunks on the G450's at the other locations using G450 trunk cards or modules as they are now referred to. I guess we can keep one. But lets say that I do decomm the G650's. Where would the VOIP phones register. As I status them now they all register to Clan cards on the...

To all, Ive been thinking about this for awhile. If I was thinking of going to a FULL VOIP office why would I need the G650. All my other offices use G450 gateways. Could I just decomm the G650 and rack a G450 at the main?

If I rest a region will it force a reboot of the voip phones so I can download new firmware to the sets?

Thank You. I figured as much just wanted to verify

Can "adm" be used as a user login in CMS? I do not see any accounts with that login yet when I administer adm it does not work.

Can the Forced Agent Logout Tone be shutoff? I cannot find anywhere where I can turn the tone off? Prflash