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Yes, you have the correct idea. Sorry for my lack of grammar and coherence. Okay, so I removed the Fwd Busy That solved part of the issue (and thank you very much by the way). The other office workers are now able to answer the phone. However, the Fwd Delay is set for 6 rings (tried 3...

Okay, did a little more troubleshooting. The reason we have a forward to an external number is because our executive staff is dead set on having a live body answer the phone. Sometimes staff isn't in the office or both lines are busy. This is reason it is forwarded to an external number...

Sorry for the delay in response. Foward Delay and Forward No Answer is programmed as the following Fwd No Answer: 91855533xxxx Fwd Busy: 91855533xxxx I also test by putting my cell phone in to try a new number. The person calling in will get 3 rings (forward delay is set to 3) and then a...

Will do. The Fwd Delay is set at 3. Curious why it isn't ringing to the other phones in the office before it Fwd's on to the set number...

The Fwd No Answer and Fwd Busy are set to a 3rd party answering service we recently hired. Could it be something on the answering service end? It makes sense because this problem started since we have hired them.

Hello everybody, Just to preface: my co-worker who used to work with our BCM is no longer with the company and I have taken over some of his workload which includes managing our phone system at times. I'm not a pro working inside of the BCM which is why I am here. Here is my current...