Hello
We are using an opt. 11c nortel system with SCCS 5.0. Just had the server updated with latest patches.
I am experiencing an issue in which calls are sometimes being presented to an agent who is either not in the skillset or set to StandBy in that particular skillset. This does not happen...
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.