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I sent out the Messaging module and 4-port PC Card to one of the gracious people here. Should arrive Thursday for them so hopefully it can be on its way back sometime Friday. I found out after contacting another local vendor that they charged $60 for on phone troubleshooting (which was already...

I appreciate all the offers I'm getting. I'll see how it goes in the local scene first before passing it on to you guys. I'd like to think the turnaround time would be better for the client.

Here's where I'm hesitant to go back to the dealer that originally installed the equipment. They sell a system that far exceeded company requirements. Maybe they did it for growth but I doubt it. Even so, the modules give you the growth so that could always be added later. Then when...

I'm starting to think that all this troubleshooting is heading into the wrong direction. Rather than spend all this time and money trying to figure out what the problem is, should I look into something like Partner Messaging 2x4. They hardly use the voice mail boxes as is other than the...

There is the possibility that a surge did do something as it isn't even connected to a surge suppressor. I'm in the process of getting a UPS for the server that is in the same room so that would be a good time to plug the phone system in with one of the designated surge connectors. Now...

Funny you mention this as I had problems getting the AA to stop answering the calls. I had considered taking out the module since I was having trouble figuring out what to do. I'll try out on Monday your directions to see if I can get it to answer properly. Now the assessment here seems to...

Well guess I'll have to speak with the local people that installed the phone originally and ask them if they can test the card and/or module to determine which one is bad or both. Thanks for the help everyone even though it wasn't the planned result.

When you say the unit, do you mean the PC Card or the Partner Messaging R1 module? The system is more than a year old. I have checked the hunt group and it does show extensions 26-29 in hunt group 7 for automated attendant for the 4 lines they have here. This was checked through PC...

Backup is NOT set to auto which I believe is the default. And there was only one restore to choose from which I believe is dated like June '02. I will look into the hunt group tomorrow.

Assuming someone played with the programming (doubtful), wouldn't restoring a backup that was done about a year ago take care of that problem?

To update I've also removed the module out of it's ISA looking slot along with the PC Card and still no luck. Partner Messaging seems to want to stay in test mode. Any other ideas?

If you're referring to the PC card then I have shut down the system, pulled out the PC card then reinserted and turned back on. If you're referring to the Messaging module, then I haven't done that.

Have an office here that is running Avaya ACS R5 with Partner Messaging R1, PC card is 4-port. Problem is last week the system suddenly stopped ringing to extension 10. Well actually you hear a quick ring from extension 10 and the caller hears "Your call is now being transferred&quot...