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Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
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Call Distribution order for Symposium Agents
Lretrievers reply to this thread helped me the most. ANY activity on the phone counts as activity and resets the counter for longest idle. I even had reps swap ID that they were logging in with, and the more efficient reps still handled more calls. The call flow distribution didn't follow the...- mkelle
- Post #7
- Forum: Nortel: Symposium call center solutions
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Call Distribution order for Symposium Agents
Thanks. The skillset group is the same for all agents and they all are set up with priority 1. FYI- mkelle
- Post #3
- Forum: Nortel: Symposium call center solutions
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Call Distribution order for Symposium Agents
We have an option 61 with Symposium. Our vendor claims that calls are set up to go to longest idle agent, but it seems that the more efficient agents tend to get more calls. One tech that was here said the Meridian uses an odd algerithum to calculate longest idle agent and that it is based on...- mkelle
- Thread
- Replies: 6
- Forum: Nortel: Symposium call center solutions
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How do I change the RFL of an NCOS?
Our voicemail ports are all NCOS 15, which has an RFL of 2, restricting calls to local only. We need to be able to increase this level to allow calls to long distance numbers. I think I just need to change the RFL to 5 (which is what my other phones have listed in their NCOS that can dial LD...- mkelle
- Thread
- Replies: 9
- Forum: Nortel: CS1000 (Meridian) systems
