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VIKMPI (TechnicalUser) Jun 21, 2006 I have recently experienced problems with a subcontractor who a certain times gets a large number of calls when ther eis not enough capacity in the main call center. The main callcenter has digital nortel phones while the subcontractor has nortel 2004 IP...

That is true but you can also set the interval to only cover each half hour so the realtime statistics resets every half hour. EX: at 8 am it shows 0 calls offered, at 8:29:59 it shows 567 calls offered, at 8:30:00 it shows 0 calls offered, and so on.

In Statistics Confoguration in the group Real-Time Statistics you can set the Data Collection interval for Interval-To-Date for any interval you want. This means that Interval-to-Date not necessarily covers a whole day. :o)

Hi Iretrievers.. Thanks for your post. It was not exactly what i was looking for though. Our customer has set the Interval to date for 30 minutes, which means that the cahange you suggest only will give opportunity for a calculation covering half an hour. Do you know if it is possible to...

Tothe best of my knowledge of symposium callcenter client and the webklient you can not automatically do this and the reason is that users are assigned to supervisors and not skillsets for reporting. In symposium the supervisor can see the agents who are reporting to him/her, not who are...

I want to do a servicelevel calculation which runs for the whole duration of a day in the callcenter. This calculation is to be done for each skillset. As the realtime display for the skillset shows data for the past 15 minutes running, i need to be able to get data from earlier in the day into...