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  1. mark11966

    Not Ready Codes

    Is your agent's line open when they push not ready? We've experienced what you are describing when the agent uses the not ready button to release the call (perhaps to prevent a call from presenting). For some reason using the Not Ready button to release the call prevents the Not Ready code...
  2. mark11966

    Not Ready Default Code

    Thanks all for the responses. We have done some testing and when you use the Not Ready button to release the call (to ensure that you aren't presented with another call), press Activity, Code, Activity the call is tagged as Not Ready Default Code. This happens regardless of the Activity Code...
  3. mark11966

    Not Ready Default Code

    We have several agents questioning the frequency and volume of the Not Ready Default Code on their agent reports. They claim that they are entering an Activity Code but the Symposium is reading it as the Default Code. I believe that I this is ocurring when an agent uses the Not Ready button to...

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