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  1. jaschil

    Abandoned Call Inquiries

    An abandoned call is reported when the caller disconnects. You can set your threshold to determine if the caller just help too long or possibly got the wrong number, dept. etc. If an agent presses the NRD key when the call is ringing in, then the call will be presented to the next agent...
  2. jaschil

    RTD Displaying Phantom Calls Waiting - High Wait Time

    There are a ton of patches that will address this issue. Also, you can clear them out with PSCAN.
  3. jaschil

    Rel 5 Phoneset Display issues after PEP 06_03

    Do you have PEPs 060301, 060305, and 060310 installed? These are needed as well as several PBX patches
  4. jaschil

    Show caller on M3905 phones when call comes in on DN

    Wrong post. Sorry.
  5. jaschil

    Show caller on M3905 phones when call comes in on DN

    Do you have PEPs 060301, 060305, and 060310 installed? These are needed as well as several PBX patches.

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