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  1. jhorrocks

    i2004 in a call center environment randomly goes into Not Ready

    In our call center agents have been randomly slipping into Not Ready status, and won't return to normal until the agent logs out and back in. What could be some possible causes of this?
  2. jhorrocks

    Agents in call center go to Not Ready at random

    In our call center agents have been randomly slipping into Not Ready status. What could be causing this?

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