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  1. jon799

    I have a BCM450 I have 1 main sk

    1 Distribute For 00:10 View 2 Greeting 12, Normal, No Transfer View 3 Distribute For 00:20 View 4 Greeting 13, Normal, No Transfer View 5 Distribute For 00:30 View 6 Goto Step 4 View Thank you
  2. jon799

    I have a BCM450 I have 1 main sk

    I have a BCM450 I have 1 main skillset for our call centre. Now, i have had an issue over the weekend, during extremely busy periods when all lines are busy, and we are using all of our lines, calls are being answered by the skillset mailbox, even though the only overflow rule i have it set is...
  3. jon799

    Intelligent CLID/DNIS Routing Help

    Hi, I am running a BCM450 with Avaya IP Phones. My question is in Intelligent CLID/DNIS Routing, i want to prioritise certian phone numbers, so if the number is in a queue, then it is made the next call to be answered. Now, i have changed the call priorities based on how i want them, but...
  4. jon799

    Assiging Ringtones to Skillsets

    Thank you for your help.
  5. jon799

    Assiging Ringtones to Skillsets

    Hi There, I am using a BCM450, with Avaya 1120E IP phones. I have three skillsets, and would like the ringtone to sound different for each skillset. Is possible to change it, im guessing i would need to do something in element manager, but i am not too sure. Thanks in advance, -Jon

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