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Symposium Express Calls By DNIS report
Thanks for the fast replies! When I ran the DNIS report, I expected to see each DNIS listed with activity. What I got was a DNIS ID of 0 and mystery data. I can run the CDN Stats report and it gives me stats by Treatment. So it looks like we have some reconfiguration to do. I am stepping...- itsnewtome
- Post #4
- Forum: Nortel: Symposium call center solutions
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Symposium Express Calls By DNIS report
I just want to be able to see the stats for each DNIS. The DNIS stats report does not help me. I suspect there is something wrong with the way the system was configured but before I ask telecom to reset the system for me, is there something I am missing. I used Avaya in the past but am stymied...- itsnewtome
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- Replies: 4
- Forum: Nortel: Symposium call center solutions
