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  1. leighchen

    Impact of Changing Application Name and Skillset Name

    Thanks. Your messages are very helpful
  2. leighchen

    Impact of Changing Application Name and Skillset Name

    Due to company restructuring, we want to change some of our call center (application) names, as well as some skillset names. I am writing down steps to do this. Please tell me if I am wrong or I miss something. Please also tell me what is the impact of this change. Assume I need to change...
  3. leighchen

    GIVE RAN vs ROUTE CALL vs GIVE IVR

    Thank you guys. Your replies helped a lot.
  4. leighchen

    GIVE RAN vs ROUTE CALL vs GIVE IVR

    Hi all, We are planning to replace some of our MIRAN close announcements with Callpilot announcements. Since we have not yet set up IVR queue or ACCESS queue, we will modify our scripts by replacing GIVE RAN with ROUTE CALL at this point. We will further change ROUTE CALL to GIVE IVR in the...

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