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Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
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Break Timer and CTI events
Hi Is anyone aware whether a particular CTI event is generated when an Agent Enters and Leaves the Break state after having handled an ACD call? I have searched the Meridian Link Services document and have not found any reference to this. I'm about to find out first hand by configuring a...- gdepatie
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- Replies: 0
- Forum: Nortel: Symposium call center solutions
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Trunking Information from Symposium
Hi I'm new to Symposium and Meridian 1. In the project I'm involved with, we need to extract the Trunk physical (slot/port/channel) information from the Symposium database for each logical trunk number. For all the other information I need, I was able to locate a database view that would have...- gdepatie
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- Replies: 1
- Forum: Nortel: Symposium call center solutions
