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Skillset report to run with different threshold values
We currently run a Skillset report that reports on a threshold set to 25seconds, however our management team want to see what effect it would have if we were to lower the threshold to 20 seconds, therefore they want another report to run with a 20 second threshold whilst keeping the current...- Swebb200sx
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- Replies: 2
- Forum: Nortel: Symposium call center solutions
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Changing Skillsets effects historical data
If I change parameters in a skillset and run a user defined report will this change the data historically or just from that point forward Thanks- Swebb200sx
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- Replies: 1
- Forum: Nortel: Symposium call center solutions
