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  1. RodsterH

    Once a CC6 Agent voluntarily goes into “not ready”, they can’t come ou

    Update to the issue. I now understand that it appears outing and rebuilding the CC6 skill set is what fixes the issue as opposed to outing and rebuilding the phone TN in the switch.
  2. RodsterH

    Once a CC6 Agent voluntarily goes into “not ready”, they can’t come ou

    I have not posted in the Meridian forum but I will (good point) I failed to mention this issue is (of course) intermittent. This being the case, I’m not sure if testing with a basic ACD phone would be a valid test, I see why you suggested it though. I will try disabling and re-enabling the...
  3. RodsterH

    Once a CC6 Agent voluntarily goes into “not ready”, they can’t come ou

    Once a CC6 Agent voluntarily goes into “not ready”, they can’t come out of “not Ready” The only way I have found to get the Agent phone out of the “not ready” state is to out the phone and out the CC6 skill set it belonged to. Then, build a new skill set (with the same attributes as the...

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