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  1. tallyho1

    Agent Login / Logout Time

    I ran interval Application Performance rept and noticed in some days there were more calls answered than calls offered. Why should that be? Shouldn't it be logical to assume that there would be more calls offered than answered?
  2. tallyho1

    Transferring or Conferencing Calls

    New to symposium. Why are callers being dropped/cut off when using transfer or conference mode?

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