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ACD-DN and IVR Ports
The IVR trace, shows that the call continue as the caller is there, for example playing prompts, etc... no disc signal is received at the IVR port from the switch. IVR use Dialogic cards.- therarp
- Post #3
- Forum: Nortel: CS1000 (Meridian) systems
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ACD-DN and IVR Ports
Situation: IVR not getting disconnect signal when the call is received from the ACD Queue If the IVR is called directly ( to an specific DN ) the call is disconencted correctly if the originator hangup. Check the following: A = caller B = IVR ACD-DN = ACD- Group Direct call example: 1)-...- therarp
- Thread
- Replies: 5
- Forum: Nortel: CS1000 (Meridian) systems
