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OK, I'll try using the DDI table and see if it makes any difference. When no one is on the phone and a call arrives it does ring at all extensions. I'll do some more experimenting over the weekend.

The DDI table does not have any destinations set. The manuals say this will then use the PABX operator, which is set to the ICD group. My understanding is that if "Max no. busy extensions" is set to 1, then as soon as one extension is busy the next call to arrive will active the queue table...

[gorgeous] Oh, and I'm a 'she', not a 'he'! I'm also in Australia, hence the delay in responses if you take the time difference into account!

Perhaps a little background will help... This is for a dental surgery. The dental nurse also does reception. If the phone rings and she can't answer it because she's assisting the dentist then I want it to go through to voicemail after 20 seconds. If she can answer it, and a second call comes in...

Sorry obtsystems, I'm obviously not making myself clear. All 4 extensions are in the ICD group. The distribution method is 'ring'. When a call is in the queue waiting to be answered the CO key for the line it came in on is solid red, not blinking. Picking up a handset and pressing the CO key...

Thanks obtsystems. I'm still trying to learn the terminology so I have a couple of follow-up questions! - re answering a queued call, are you saying that the ICD group call distribution method needs to be set to something other than 'ring' (eg priority hunting)? Then the other extensions will...

I've spent *days* trying to set up my TDA30 and still have a few things that aren't quite how I want them. Any help appreciated! Setup: - ICD group with 4 extensions - "Max no. busy extensions" set to 1 so that subsequent calls go straight to the queue if reception is already on a call -...