Note that in CC6, Application call answer delay and call abandoned delay pegging has changed. Application statistics are calculated from the time the call enters the primary application rather than from the Master script.
As opposed to previous rls, Application stats pegged from the time the...
If you use the telephony interface, after you've logged in you need to press 1 for channel assignment and assign your new announcement to the channel you wish to use.
I'd like to play a recorded announcement from a CD and record as a Meridian Mail announcement. I've seen someone wire a telephone handpiece so that it has an audio jack that can plug into a laptop and allows you to listen to the Mail prompts and hear the CD file so you can play it and press the...
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