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  1. jonathan0

    Discrepancy of Calls Accepted vs. Answered

    > Out of curiousity, what ACD reporting tool are you using? What do you have connected to your Meridian that is parsing the raw data? We have a home made application to parse and import all the data from Nortel output into a SQL Srver database. Then we run reports from there.
  2. jonathan0

    Discrepancy of Calls Accepted vs. Answered

    Wow. I just had a meeting with the data importing admin: it was a format issue that caused the parser drop some data!!!
  3. jonathan0

    Discrepancy of Calls Accepted vs. Answered

    > that 15 minute increment may be one that reports on a different hour. But I narrowed down to 1 hour (time slot), as I show in the attached file. The call numbers in all other hours are OK.
  4. jonathan0

    Discrepancy of Calls Accepted vs. Answered

    Just realize the attachment only takes in HTTP, not FILE. Okay. I try again.http://spreadsheets.google.com/ccc?key=pbIyRLJzBOJAiIG2NZqHXVw
  5. jonathan0

    Discrepancy of Calls Accepted vs. Answered

    retry attachment
  6. jonathan0

    Discrepancy of Calls Accepted vs. Answered

    I have a file in local PC. But not sure what format can work. "H:\My files\DB\NORTEL ACD\Diff call answered.xls".
  7. jonathan0

    Discrepancy of Calls Accepted vs. Answered

    Attach file again.
  8. jonathan0

    Discrepancy of Calls Accepted vs. Answered

    > Any solution? No. I am still waiting for. See attached file for data.
  9. jonathan0

    Discrepancy of Calls Accepted vs. Answered

    > I really don't know what "tables" you are getting your data from. Sorry, by "tables" I meant the Meridian ACD reports. > "ACCEPTED" is not a term used by Symposium/CC6. We are using Meridian. > What makes you say the agent data "should be" 28, why should it be. Well, "should" may not be a...
  10. jonathan0

    Discrepancy of Calls Accepted vs. Answered

    Hi, we have some stragne data (in 1 hour slot): Queue table: Accepted = 63 Queue table: Abandoned = 35 Agent Group table: Answered = 47 (it "should be" 28. excess = 19 Are these calls transferred or not from outside?) Jonathan

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