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  1. 211Phones

    SECC 4.2 - Rename existing skillset?

    Is it possible to modify the name of an existing skillset (SECC 4.2)? I have Admin priviledges but that field is not changeable on either server or client under Call Treatments > Modify. Thanks! ~Carol
  2. 211Phones

    Caller ID on ACD set

    Worked great! Thanks for the quick comeback.
  3. 211Phones

    Caller ID on ACD set

    [CS1000M ver 4.5] User of set below only logs in to take ACD calls occasionally, so primary DN cannot be on Key 00. What changes are needed to show caller ID for calls ringing on primary DN (Key 01)? Thanks! ~Carol ================================= DES 02BV23 TN 020 1 08 13 TYPE...

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