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Hi, How can i get a phone to force a call through to another extension that is currently set to divert to voicemail? for example, my ext 4323 to a different extension that is diverting to voicemail. The previous telecoms engineer that used to work at my workplace set something up where the...

It's the old Web Client (I think) version 4.5

Over the past few months we've had several issues with Symposium Web client. Just wondering if anyone has also had any of the following problems: -Warning threshold colours sometimes not showing on RTDs. -Agent RTD not loading. -Agent RTD loading but showing UNKNOWN for the skillsets. -Unable...

Just wondering if someone can confirm to me that infinite loops in Symposium are a bad idea. I think that if you have a script which is executed when a particular CDN is called and you also have a Route to the same CDN within the script, that would be an infinite loop. So you have the following...

I tried the secondary script method and (as DD and joynew68 have pointed out) it still pegs the calls against the primary script. I've assigned a spare CDN to the OOH script and put it into the masterscript. This has changed the OOH script to primary. I thought that might do the job but the...

thanks for the guidance on the masterscript sccsman. as for resetting the RTD, we have different opening times for different scripts. though i didn't know that was possible. how do you reset the displays? i like the secondary script solution joynew68 (should have thought of that myself). i'll...

we do have the out of hours checks in the primary script and it's true that putting the checks in the master would solve the problem. however, we have a lot of primary scripts (about 40+) and to put the out of hours checks for each one in the master would be a hassle. is there any other way...

i have a script which opens between 0900 and 1700. the threshold is 6 seconds less than the out of hours message. this means that calls before 0900 where the caller hangs up after the threshold time but before the end of the closed message (when the call would be disconnected) are counted as AAT...