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  1. rm3262

    List of discriptions for reports in CCM6

    Thank you so very much. This document is rather larger, but I believe that I will find answers to most of my problems here.
  2. rm3262

    List of discriptions for reports in CCM6

    Does anyone know where I can find a list of descriptions for reports in CCM6. I am working with staff members and we think that it would be valuable to have a description of what type of data can be expected from each report.
  3. rm3262

    Historical Reporting

    Hisotrical Reporting (Skillset report)- shows calls recieved when staff is not in the office. Has anyone ever seen anything like this?

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