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  1. inrich

    different disconnection delay depending if caller or agent

    hi there, hoping someone may have seen the same issue below and provide some advice. i have a different disconnection delay depending if the caller disconnects (5 seconds) or if the agent disconnects (3 seconds). We would like the delays to be the same at just 3 seconds, thus saving 2 seconds...
  2. inrich

    call presentation delay difference: caller versus agent hang-up

    actually, thinking about this further, perhaps the timers get reset if the agent hangs up instead of the caller. Thus the next call is delivered without the delay of the after call break timer... can anyone confirm this?
  3. inrich

    call presentation delay difference: caller versus agent hang-up

    hi there, has anyone seen a difference in the call presentation delay (in a call forcing environment on SCCS/CCM) depending on if the caller hangs up, or if the agent hangsup? I cant imagine how this difference could be effected by the Call Force Delay Timer or After Call Break Timer... any...

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