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CCMM Agentdesktop XML error
Hi there, when pulling a contact, the agents are getting a message that they need to "reconnect" to CCMM, and in the "agentdesktoplog.txt" file it generates a XML error with the following description "Contact xxxx is being marked as unreadable." According to Nortel the "Asciifilter" on the CCMM...- ellistommy
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- Forum: Nortel: Symposium call center solutions
