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Thanks so much for the clarification and for your patience. I think I follow you now. The only part I'm hung up on is how the calls would get parked in that scenario. While trying to work through this, I got some input from our management. They said they would like: Customers not to be stuck...

Thank you very much curlycord (love your username). I'm having a little trouble understanding your instructions, but thats not your fault. I have limited experience with this system, but I am learning. I will do some reading to see if I can understand what you're suggesting a little better...

Thanks hawks. Yes, you described it perfectly. In my reading I did come across ICC/ACD, but since it costs $$$ and seemed like overkill, I continued my search for a (free) solution or workaround. I'm still hopeful there is a way.

Hello Everyone. I'm our company's sysadmin and I am now responsible for our BCM50. I am technically savvy but phone systems are not my strength, and I have to find a solution ASAP. We currently have our CCR tree set up to ring hunt groups (Sales, Customer Service, etc), and we are getting...