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Call should not drop-out to reception when it's a specified number
Hey utreg, telebub, thanks a lot for your answers. 1) In symposium the filter for the callers are no problem, the problem is the originally dialed number, how can I get them? > You can see the dialed number via DNIS (corresponding > prompt has to be set to YES on the incoming route of the...- timok21
- Post #4
- Forum: Nortel: Symposium call center solutions
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Call should not drop-out to reception when it's a specified number
Hey, this one is tricky: A customer is calling at a direct access number auf my company. If the called person is not available (cause he is speaking or not in the office) the call is redirected to the reception - no problem so far. Now the caller is a co-worker in one of our branch offices...- timok21
- Thread
- Replies: 4
- Forum: Nortel: Symposium call center solutions
