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Call transfer to hunt group
The control set/prime set for the incoming lines is DN 110 (the receptionist phone, not a member of the hunt group). The incoming lines ring only on her set. She then attempts to transfer the call to the hunt group DN. If she stays on the call until it is answered by a member of the hunt group...- CRFSwitch
- Post #4
- Forum: Nortel: Norstar systems
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Call transfer to hunt group
We are using the hunt group feature on a Nortel MICS. The hunt group is set up with member DNs that ring only - the mode is set to Rotary, - Hunt Delay is set to 4 - If Busy is set to Overflow - Q timeout is set to 30 - Overflow is to Voicemail DN If I call the hunt group DN directly, the call...- CRFSwitch
- Thread
- Replies: 4
- Forum: Nortel: Norstar systems
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CallPilot Unified Messaging
Does anyone have experience with a "skillset" mailbox? I do not currently have access to Basic Call Center, therefore I cannot test the skillset mailbox functionality. If a message is left in a skillset mailbox, and an agent in the skillset has listened to the message, I would like that...- CRFSwitch
- Post #8
- Forum: Nortel: Business Communications Manager BCM
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moving items to private folder
Does anyone know how I could configure Outlook so that when I "move" a message to a private folder it would be permanently removed from my Inbox? By default, it appears to do this on my local machine only. However, when I view the same Inbox on a second machine configured to the same email...- CRFSwitch
- Thread
- Replies: 2
- Forum: E-Mail issues
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CallPilot Unified Messaging
A possible work-around? Does anyone know how I could configure Outlook so that when I "move" a message to a private folder (within the CallPilot Message Store) it would be permanently removed from my Inbox? By default, it appears to do this on my local machine only. However, when I view the...- CRFSwitch
- Post #7
- Forum: Nortel: Business Communications Manager BCM
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Distribution lists
I have a scenario where I would like to send a message to a group of users using Distribution Lists. Once an individual in the group has viewed the message, I would like that particular message to "disappear" from the Inbox of all other members of that distribution list. We are using Microsoft...- CRFSwitch
- Thread
- Replies: 1
- Forum: Microsoft: Exchange
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CallPilot Unified Messaging
I have a scenario where I would like to send a message to a group of agents using Group Lists. This part works well. Once an agent in the group has listened to the message, I would like that particular message to "disappear" from the CallPilot Message Store Inbox of all other members of that...- CRFSwitch
- Thread
- Replies: 7
- Forum: Nortel: Business Communications Manager BCM
