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Thank you very much for the reply. What is the approach then if a Windows Vista computer application needs to communicate with a Mitel 3300 ICP? If there will be no new TAPI Service Provider from Mitel, then what TSP does one use? Is there a generic TAPI Service Provider in Vista that...

Is there a version of the downloadable Desktop Edition of MiTSP (TAPI) for Windows Vista? In May we began using MiTSP to support an in-houe application and that works very well. But I am finding that the Desktop Edition of MiTSP does nto seem to install fully on Windows Vista computers. The...

That is a good suggestion; I will look into it further. I can see that the dealer is a big part of this situation. Working with a dealer who is willing to provide this kind of assistance, we could craft the kind of service relationship that I am after. Unfortunately, I am in California and...

I agree with TheMitelGuy’s statement: The Mitel systems have worked very well for us. I and the company I work for are also willing to pay for new products and major new software. I would far rather that current software was available for a price than unavailable, unknown and free. Slapin...

You have a good point that no one can be 100% knowledgeable about everything. I certainly am not, even in my own areas of expertise. We will be starting a new round of work on our phone systems this year. I will look around a little farther and try some different companies out; get some idea...

Well here is my viewpoint. I am an end user, not a dealer or a Mitel tech. I work as the chief geek for an SMB with several offices and four 3300 ICPs. We have traditionally done nearly all of our own maintenance. We do not much mind paying for major software updates. That has been the way...

slapin, Thanks tremendously for walking me through all this. Although I do not have the teleworker phone operative yet, at least I have greatly increased my understanding of the situation. At this point I will need a dealer to assist. That is always a hard sell to my management, but the...

Got it. That is what I thought. Thank you both very much. Just as a comment, I do wish that Mitel would change this business model, but I guess they are wedded to the dealer distribution system. - Charlie

Where can one find software and firmware updates for Mitel systems? In my case, we have 3300 ICPs, a MAS 6000 and Ops Man, all installed several years ago. I am told that there are newer versions and that all software updates on Mitel products are free, but I have not been able to find them...

slapin, You lost me on that one. I have no idea how to access either the 6000 MAS or the 3300 ICP at the file level. I have looked all over the web interfaces, documentation and help files, but have not found anything yet. Can you give me a brief rundown on how one would copy the main load...

slapin, Thanks very much. This phone was working locally before on the same ICP. The desk set is a 5220 dual mode and that is what is set in Ops Man for the extension. The set (MAC address) is associated with the intended ICP in "Configure Teleworker Solution". I have looked at the log on...

I am configuring a 5220 dual-mode IP phone as a Teleworker. This is the first one I have tried. I have all the IP addresses set up. The phone did successfully register its PIN remotely through the Internet (Teleworker) connection, and its MAC address shows up in Ops Man on the correct...