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Not sure what to look for in the BCM Monitor. I am watching the line monitor and I see the call come in, direction = Incoming, Date, User, State, Duration and the caller ID. Is this where I should see the DTMF? One of the options is to press * to return to the main menu. Pressing * works but I...

BCM 400 ver. 4.0.2.03 Setup: Have googled to the end of the earth with this one and hope someone can help. Customer has a recently scaled back their operations and staff. They have moved from a T1 for local and long distance to AT&T's IP Flex setup. AT&T's setup has a couple of boxes that...

You the Man!

As I mentioned above, After removing them from group 7, it still answers. None of the above will stop this thing from answering. Maybe I should have more clear. The moment I plugged this thing in it started answering immediately.No programming had been at that point.Customer has never had VM...

When a call comes in on any of the 4 lines, the system answers (immediately) and says “your call is being transferred”. The called is then sent to extension 10. How do I stop the system from answering the call?. The customer does not want to use the Auto Attendant. The system is configured as...

I have a client who wants to use Exchange for internal mail only. All outside mail (incoming and outgoing) they would like to be routed through their POP3 account. Their current ISP provides Spam /Antivirus scanning and they do a good job. I have tried this config before and cant seem to figure...

To the guru's that have have answered my questions and pulled my butt out of many a fire, I thank you and Merry Christmas. To the lazy- read the book THEN search this forum before posting. Merry Christmas to you too.

I will try that. Thanks. I still consider this a BUG. How could a phone number conflict with phone system programming? This is after all version 7 of this OS. Can’t wait to try to explain to the LEC that I am using a Norstar, therefore I can’t use 9's.

I have setup a few MICS systems w/ PRI. I always have the same problem, which seems to plague me every time I set one up (and is right now). I usually have 4 digits rec’d from CO. How can I program a DID that starts with a 9 in the last for digits. Example 555-9512. I dial 9 to get out (dest...

Thanks Sphoneman,that works. 5 will give the option to send the VM to another Mbox.

After they have listened to the message and decide it is for someone else, they need to send a copy of the message to another mbox. I have seen other systems that have a "send" option on the sets display while listening to the message. There is no "send" on the display, and it is not an option...

MICS 6.1 w/ NAM 4.0. Users do not have the option to send the VM to another Mbox. Is there a problem with MICS 6.1 and NAM 4.0?