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Hello, Is there a way to do a Directed Call Pickup for the attendant console? Thanks, Todd

Hi Susan, thanks for the information! When I do "list usa ext 8094" the extension only shows up on station buttons. I guess employees can quickly transfer to this extension which goes into a vector. This number isn't part of our DIDs so I'm thinking this is for internal use only. By the...

Hello Everyone, When I do a "list vdn" I see all our VDNs and the extensions associated with them. Most of the extensions I recognize the numbers as DNIS digits from our telco provider from our 800 numbers, but there are some other numbers I'm not sure how they're called. I know they are...

It finally works! There seemed to be a couple problems that prevented coverage path from rolling to a different voicemail...here's a recap. 1. When calls went into CovPath 33 the amount of rings between groups can't exceed 8 total. For example - DOESNT WORK (just goes to operator after point...

SFO751, I'm not sure exactly what double-covered means. I only have one coverage path listed for the extensions, not two. Here's a call flows through what I've setup: A call comes into ext 2000 then rolls to cov path 2 which then goes to Audix voicemail. During the message the caller has the...

ok, I got the coverage path working (number 33) correctly with the new VDN as point 3. If I put this coverage path in my extension it rings correctly and goes into the vector then to 2070 voicemail properly. Now when I rolled this out to the employees it still doesn't work! I hear hold music...

Zen, sorry for the late response, I've been trying a couple ways to try to get this working. 2070 is indeed just a vm box not associated with this cov path. Currently, 2070's own cov path is 2. Cov path 2 is nothing more than h99 for voicemail. The employees don't want a vector because they...

We have a VM. Why do I place it in a hunt group? I tried to place ext 2070 in a coverage answer group and place at the end of the coverage path and that did not work.

sorry I spelled coverage wrong!

Colleagues, I'm having a problem with my converage answer groups in the path not rolling over to the last point which is a voice mailbox extension. In my coverage path I have three points c33, c34, 2070. C33 has 4 extensions, c34 has two extensions, and 2070 is the voice mailbox. Call...

Hello Tek-tips, Is there a way to disable the "proxy id" on a VPN configured on a Cisco 3000 VPN concentrator? It seems that these VPN's are configured similar to the old "policy based" VPN's on the Netscreens where the phase 2 proxy id is determined by what object(s)(source/dest.addrs and/or...