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  1. 98teletuby

    Norstar AA

    Its been a few years since making a change to the AA. I need to change the transfer DN on a path (press 2 DN 1234)not sure but the last time I made a change to the greeting disabled the AA should I disable the AA before changing the DN
  2. 98teletuby

    Calls getting drop on 800 conf bridge

    Quick question we have multiple users dialing into a 800 conference bridge they are on it from 8:00am to 6:30pm working on a project they keep the phones on mute until they need to ask a question. Every once in awhile a call will be dropped i had the conference bridge co disable the idle call...
  3. 98teletuby

    Scripts,ACD Queue,Primary

    I'm trying to write a script in Contact Center. I go thru Script Manager write the script and validate it but it comes up as secodary under Type but I want it to be Primary. Will this effect anything when I enter the new script into the Master Script? How do I change the script type to Primary???

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