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One additional note, Both the phones and the trunks have been set to use Class of service 1. Not sure if that makes any difference, but all the changes made to the class of service so far have applied to both phones and trunks.

I have looked at the system again, Outside caller ID still isn't displaying. I did check a few things though, and maybe this info will help some: Trunks Analog Trunks Loop Start/LS_GS Trunk Service Assignment I modified the Trunk lables here, and the modified names showed up on...

I have remotely set the class trunk option on both trunks. The setting was successfully saved on the loop trunk, however when I attempted to save the setting on the ground trunk I received the return message saying "Ground Start Line type and CLASS delivery are mutually exclusive." I made the...

Hello Again, thank you all for you time and patience... here is what i have: If i go to Trunks Analog Trunks E and M Trunk Service Assignment I see 6 trunks that have lables... Trunks 1-5 are labled with our respective line telephone numbers, and 6 is labled T1. Each is set...

Where is the class option set for the trunk circuit descriptor... I am new to phone systems, and a little lost on all this.

Will try that this afternoon and post results. Thanks!!!

Nickwill20, I am not familiar with alpha tagging... Does that translate a caller id number to a name when someone calls in? All of the internal caller id works here, it displays name and number, it is the outside callers that doesn't even display the number. Thanks!!!

kwbMitel, I have 4 incomming trunks all assigned COS 1, and a test set using COS 3... I have turned on "Display ANI/ISDN Calling number only" in both COS 1 and 3, but it still shows the dialed number. The trunks are named by their number (ie (333-4444, as opposed to Line 1 and Line 2). So I...

Hi, We have a Mitel 3300 ICP phone system... Altel is our service provider, and we had them turn on Caller ID for us. Our digital phone sets have displays, and when a call is received from an internal caller, it displays the name and number caller id info... However when a call is received...